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events inquiry
Send us your event details and our Sales team will contact you as soon as possible on your inquiry!
Frequently asked questions
Check in time is 14:00/02:00PM (UTC+8).
Check out time is 12:00 Noon (UTC+8).
Kindly inform us if you'll be arriving after 18:00/06:00PM to avoid forfeit of reservation.
Max of two (2) children ages 10 years old and below are allowed free of charge with the existing amenities in the room.
Children above 10 years old are considered full-paying adults.
All rooms are non-smoking.
Security deposits will be requested upon check in and refunded net of incidentals upon check out.
Cancellations
& Refunds
Unguaranteed reservations will be automatically forfeited within seven (7) days from the receipt of Invoice.
Booking cancellations made seven (7) or more days prior to arrival date/stay date will not incur any charges. Cancellations made six (6) days prior to arrival date will incur a 100% charge.
Any payments made are non-refundable but a free one-time rebooking is allowed if rebooked three (3) days prior to arrival date.
No shows after 18:00 are charged a 100% for the entire stay duration and are non-refundable, non-transferable, and non-convertible.
If your reservation dates fall on peak season, a 100% charge for the entire period reserved will be incurred regardless of when the cancellation is requested.
If payment for the reservation was made using a credit card, any refund the hotel provides will be subject to service charges to cover bank fees and other costs.